Piratepots Privacy Policy

At Piratepots, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at piratepots.io. By registering an account or using our services, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and transparently, in accordance with applicable data protection laws and regulations.

Our Piratepots casino platform is operated by Green Champions Leader S.R.L., incorporated in Costa Rica (registration number 3-102-917157), with registered address at San Jose, Montes de Oca, San Pedro, Los Yoses, Avenida ocho y diez, Calle treinta y nueve, Ly Center. Payment processing services are provided by Widoma Trading Co. Limited (registration number HE 468781), located at Lefkonos 22, 2nd Floor, Strovolos 2064, Nicosia, Cyprus. We operate under License ALSI-202502014-FI1.1, issued by Anjouan, Union of Comoros.

Information We Collect

When you use our services, we may collect the following categories of personal information. We gather this data to provide you with a secure, compliant, and enjoyable gaming experience at Piratepots casino.

Personal Identification Data

• Full name, date of birth, and nationality
• Government-issued identification documents (passport, driver's licence, national ID)
• Residential address and proof of address documentation
• Email address and phone number provided during registration

Financial and Transaction Data

• Payment method details, including card numbers (partially masked), e-wallet accounts, or cryptocurrency wallet addresses
• Deposit and withdrawal history, transaction amounts, and currency used
• Information related to your selected payment rails, including Mastercard, Visa, MiFinity, Apple Pay, Google Pay, CASHlib, Revolut, LuxonPay, and supported cryptocurrencies (BTC, ETH, LTC, USDT, USDC, BCH, TRX, SOL)

Technical and Behavioural Data

• Your IP address, device type, browser type, and operating system
• Login timestamps, session duration, and geographic location data
• Gaming activity, including games played, bets placed, bonus usage, and wagering history
• Communications with our support team via live chat or email at support@piratepots.io

How We Use Your Information

We at Piratepots use the information we collect for specific, legitimate purposes. We do not use your data for any purpose incompatible with the purposes set out below, and we will never sell your personal data to third parties for marketing purposes.

• To verify your identity and age, ensuring compliance with our legal obligations and licensing requirements
• To process your deposits and withdrawals securely and accurately
• To administer your account, including the application of bonuses, free spins, loyalty rewards, and VIP Club benefits
• To detect, prevent, and investigate fraudulent activity, money laundering, or misuse of our platform
• To enforce our Terms and Conditions, Bonus Terms, and Responsible Gaming policies
• To provide customer support in English, German, Spanish, Norwegian, and Finnish via live chat (available 24/7) and email
• To send you promotional communications related to the Piratepots bonus, available offers, and platform updates — where you have consented
• To comply with applicable laws, regulations, and our obligations under our gaming licence

Legal Basis for Processing

Our PiratePots platform processes your personal data on the following legal grounds:

• Contractual necessity: We process data required to fulfil the agreement you enter into when registering and using our services
• Legal obligation: We are required by law to collect and retain certain data for identity verification, anti-money laundering purposes, and licensing compliance
• Legitimate interests: We process certain data to protect our platform, detect fraud, and improve our services
• Consent: Where we rely on your consent (such as for marketing communications), you have the right to withdraw that consent at any time

Data Sharing and Third Parties

We do not disclose your personal information to unauthorised third parties. However, we may share your data with carefully selected partners and service providers who assist us in operating our platform. At Piratepots, all third-party processors are bound by strict data protection agreements.

• Payment processors: Including Widoma Trading Co. Limited and the payment method providers we support, solely to facilitate your financial transactions
• Identity verification providers: To assist with KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance checks
• Technology and software providers: Including game providers and platform infrastructure partners, who may receive anonymised or aggregated data
• Regulatory authorities: We may be required to disclose your information to licensing bodies, law enforcement agencies, or government authorities where legally obligated to do so

Cookies and Tracking Technologies

Our PiratePots website uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies allow us to remember your preferences, maintain your session, and analyse how our site is used.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function — including session management and security features
• Analytical cookies: Help us understand how visitors interact with our platform so we can improve performance
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns, subject to your consent

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Piratepots casino login process and your overall experience on the site.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. Please be aware that accounts inactive for 12 consecutive months may be closed, with remaining real money balances removed. You may request reactivation within 6 months of account closure, at which point your real money balance will be reinstated — however, all bonus funds and related winnings are permanently forfeited upon closure. We will retain records of your account activity beyond closure where legally required.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@piratepots.io:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct any inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request that we delete your personal data
• Right to restrict processing: You may ask us to limit how we use your data in certain situations
• Right to data portability: Where applicable, you may request a machine-readable copy of your data
• Right to object: You may object to certain types of processing, including direct marketing

Security Measures

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our Piratepots casino platform uses industry-standard encryption technologies to secure data transmission and storage. Access to your personal information is restricted to authorised personnel only, and all staff handling personal data are trained in data protection obligations.

Please note that we prohibit the use of VPNs or any tools designed to disguise or interfere with your IP address. If we detect that a player has used such technologies to access our site, we reserve the right to void any winnings, forfeit balances, and terminate the account immediately.

Children's Privacy

Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has registered an account, we will immediately suspend the account and delete all associated personal data. We are committed to responsible gaming and the protection of vulnerable individuals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you through our website or by email. Your continued use of our Piratepots platform after any such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. We are available 24/7 via live chat on our website or by email at support@piratepots.io. We are committed to resolving any privacy-related enquiries promptly and transparently.